Collection, delivery, retrieval, governance and overall management of information in any format.
Quality Reviews & Contract Management
Managing contract risk is an important part of the contract management process. In order to promote operational efficiency, capitalize on opportunities, maximize growth, and mitigate risks associated with contracts, companies must implement and maintain an organized contract management process.
Tech T1/T2 Support Desk
Filters Help Desk escalations and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
KB/FAQ/Online Help Management
Real time monitoring & escalations: Automated monitoring of your ecosystem (internal and external) with calls to action and real time root cause analysis.
Real Time Monitoring & Escalations
Automated monitoring of your ecosystem (internal and external) with calls to action and real time root cause analysis.
ITIL Operations Management
Certified ITIL experts - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
Crisis & Communication Management
Designed to combat crises and to lessen the actual damages inflicted. Crisis management should not merely be reactionary; it should also consist of preventative measures and preparation in anticipation of potential crises.
Business Continuity Management
Identifying an organization's risk of exposure to internal and external threats. Activating levers and action plans to keep your business running in the face of any issue.
Attract, develop & retain talent
Continuous improvement (Kaizen Method) & operational change management
Onshore/offshore & mix-shore delivery
Performance management & reporting
24 X 7 global delivery