Beyondsoft was the first-ever vendor brought in by the client to support its software development. The connection came from the word-of-mouth testimony of Beyondsoft’s recent services provided to the Microsoft Skype development team, which also required manual testing.
BEYONDSOFT INTELLIGENT OPERATIONS PLATFORM (BIOPS) DOUBLES MONITORING COVERAGE WITH NO ADDED HEADCOUNTMarketing2020-05-07T09:41:54-07:00
Within months of launching the Beyondsoft Intelligent Operations Platform (BIOPS), the client’s global coverage map saw significant growth. The managed service includes an offshore team of 20 support specialists in Shanghai, China, that monitors the support calls around the clock and across all call centers around the world.
George Tong works in the United States as a senior account director at Beyondsoft, leading a team globalizing clients’ product portfolios. Beyondsoft has 15,000 employees worldwide and in 2012 became a publicly traded company on the Shenzhen Stock Exchange. The company has made six signifcant mergers and acquisitions in the US and China.
Beyondsoft Consulting is an Amazon Web Services Advanced Consulting partner. Our team of experts implement complex and scalable solutions and architecture in the areas of Big Data and Analytics, ML/AI and DevOps. Out team of cloud experts are able to seamlessly work directly with Business Groups and IT departments to bridge gaps and fulfill short and long term business goals.
The AWS BigData consulting team at Beyondsoft understood the desire to liberate data for analytics and proposed a data lake solution using AWS managed services and ConvergDB (http://convergdb.com/), an open source solution created by Beyondsoft.
Beyondsoft’s BigData consulting team proposed a solution using Vertica, a columnar database on AWS. Bringing into AWS helped with added scalability, elasticity and performance that the customer was looking for
Beyondsoft offers our customers a variety of managed services and omni-channel support solutions designed to streamline operations, enable quicker response time and empower you to keep pace in everchanging market conditions.
Beyondsoft helps customers to quickly set up a secure, optimized, multi-account AWS environment based on AWS best practices. By combining technologies like containers, microservices and serverless computing with modern development practices, Beyondsoft can make technology as business enabler.
The client leveraged Beyondsoft’s SiteCore expertise to establish the new content delivery platform. In addition to implementing the new CMS, a new publishing model was designed to improve the efficiency of the content creation, modification, and audit processes.
Beyondsoft’s data experts worked with the client to implement ConvergDB, a Beyondsoft open source software, to create a data structure that would better utilize cloud resources.
Beyondsoft’s cloud consulting team worked with the client to obtain optimal and rapid acceleration to lower cost and increased efficiency.
Beyondsoft’s cloud consulting team worked with the client using Vertica to conduct a EON Proof of Concept (POC). This was done by creating a single Terraform template for the Vertica infrastructure, as well as supporting resources on AWS.
The solution included organizing existing workflows and knowledgebase, labeling data for common issues and resolutions, then building ML model-based data to identify anomalies and find associations.
Beyondsoft’s cloud consulting team worked with the client to customize ConvergDB, an open source software that creates and manages serverless data lakes, to fit their requirements. The team developed a process to merge and/or consolidate small batches into the ConvergDB data lake without impacting the downstream, query and processing performance.
Hospitality CRM provider gets customized cloud solution to scale faster to larger customer base.