Beyondsoft Intelligent Operations Platform (BIOPs)

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Beyondsoft Intelligent Operations Platform (BIOPs)2020-05-14T17:08:52-07:00

MANUAL SERVICE DESK MONITORING PROCESSES DON’T FIT THE PACE OF BUSINESS TODAY

Messy and unorganized data prohibits business leaders from having a full view of what is happening in their operations. Without clean inclusive data, companies are restricted in their ability to have in-depth reporting and analysis. Human error both directly and indirectly affects the bottom line with costly slowdowns. Operations teams are forced to be reactive and fight fires without all of the information. Beyondsoft has developed an intelligence operations tool that combines decades of industry experience with Analytics, Artificial Intelligence, and Machine Learning that enables your team to provide a higher valued level of support to the end customer.

TURN DISPARATE DATA INTO YOUR BIGGEST ASSET

How does BIOPS make your operations intelligent?

How do you handle the storms of live site alerts every day, including the false ones? As you diligently try to resolve every issue that pops up, it is undeniably difficult to sort through the logs of various systems to find the root cause of a problem. Many problems happen again and again. And your repetitive work happen again and again. You need a solution that can help you work intelligently, stop repetitive manual work and processes and drastically improve your efficiency.

BIOPS is designed to automate operations and maintenance of your service desk/support desk/call center. Ultimately, it is a prescriptive AI solution that handles problems before they happen to maximize the operational productivity. BIOPS leverages machine learning to generate a data model to process real-time data, that will quickly identify and resolve the real underlying issues. It will significantly lower your operating costs and improve your availability and reliability.

Remember, BIOPS can:

  • Classify alerts

  • Reduces noises – false and duplicate alerts

  • Reveal root causes

  • Recommend solutions

  • Take automatic actions

  • Predictive maintenance

Case Study

Beyondsoft Intelligent Operations Platform doubles monitoring coverage with no added headcount

One of the most critical capabilities the client needs is the full command over its call center monitoring ecosystem, which encompasses the omnichannel customer support covering voice, email, chat, and social, in real-time, 24×7.

See how we helped

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